Author:
Marcel Lips, Marc van Hal, Christien Kolenbrander
Publisher:
Waterworx | GWOPA
Description:
This document can serve as a guideline for setting up and improving a customer survey.
A well-defined process with clear defined responsibilities and tasks will increase customer satisfaction and needs to be embedded in the entire organization; not only the customer service department will have to work with the results. It should be a part of customer orientation supported by the whole organization.
Assigning responsibilities is one of the key factors that contribute to the success. For example:
Categories:
Page count:
16
Copyright:
Waterworx | GWOPA